Requesting a Replacement CPD Certificate
Certificates issued after successful completion of an Ember Compliance training course reflect the learning and achievement of the individual who attended the course.
If your certificate has been lost or damaged, we can provide a replacement.
To request a replacement certificate
Please email training@embercompliance.co.uk with the following details:
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Full name
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Email address
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National Insurance number
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Course attended
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Date of the course
Fees
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£15 + VAT for a printed certificate (sent by post)
Please allow up to 5 working days for processing. If you have any questions, our team will be happy to help.
FireQual Qualification Certificates
If you completed a regulated RQF qualification (for example the 5-day FD&FA course with FireQual assessment), replacement certificates must be requested directly from FireQual, as they are the awarding body responsible for issuing qualification certificates.
To request a replacement, email FireQual with detailed information, including your name, date of birth, unique learner number, certificate number, and the qualification achieved. Note that there is usually a charge for replacement certificates.