Introduction
Ember Compliance is committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with UK data protection legislation.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book training courses, purchase products or services, or contact us.
Ember Compliance Ltd is the Data Controller for the information described within this policy.
Who We Are
Ember Compliance
6A Nasmyth Court
Houstoun Industrial Estate
Livingston
EH54 5EG
Telephone: 0330 515 0319
Email: ask@embercompliance.co.uk
Information We Collect
We may collect personal information including:
Contact Enquiries
When you contact us through our website, email or telephone, we may collect:
- Name
- Company name
- Email address
- Telephone number
- Enquiry details
Course Bookings
When booking training courses we may collect:
- Name
- Company details
- Email address
- Telephone number
- Billing information
- Delegate information
- Attendance records
- Assessment results
- Certification details
Consultancy and Compliance Services
Where we provide consultancy, auditing or compliance services we may collect information necessary to fulfil our contractual obligations.
Security Screening Services
Where security screening services are provided, additional information may be collected in accordance with applicable legislation and client requirements.
Website Usage Information
Our website uses analytics tools to help us understand how visitors use our website and improve our services.
This information may include:
- Pages visited
- Time spent on the website
- Device information
- Browser information
- General geographic information
This information is normally aggregated and does not identify individual users.
How We Use Your Information
We process personal information for the following purposes:
- Responding to enquiries.
- Delivering training courses.
- Issuing certificates.
- Managing bookings.
- Delivering consultancy services.
- Meeting legal obligations.
- Managing customer relationships.
- Improving our services.
- Sending relevant information about our services where permitted.
Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Consent.
- Performance of a contract.
- Compliance with legal obligations.
- Legitimate interests.
Marketing Communications
We may occasionally send information regarding courses, events, services or industry updates.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Sharing Your Information
We do not sell personal information.
Information may be shared with trusted service providers where necessary, including:
- Learning management systems.
- Payment providers.
- Certification bodies.
- IT service providers.
- Email communication platforms.
All suppliers are expected to maintain appropriate data protection and security standards.
International Transfers
Some of our service providers may process information outside the United Kingdom.
Where this occurs, appropriate safeguards are implemented to protect personal information.
Data Retention
Personal information is retained only for as long as necessary to meet legal, contractual and business requirements.
Examples include:
- Financial records: 6 years.
- Training records: 7 years.
- Employee records: 6 years after employment ends.
Your Rights
You have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your information.
- Restrict processing.
- Object to processing.
- Request data portability.
- Withdraw consent where applicable.
Requests should be sent to: ask@embercompliance.co.uk
Cookies and Analytics
Our website uses cookies and analytics technologies to improve functionality and understand website usage.
You can manage your cookie preferences through your browser settings.
Security
Ember Compliance takes appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Complaints
If you are unhappy with how we handle your information, please contact us in the first instance.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office.
Information Commissioner's Office
www.ico.org.uk
Telephone: 0303 123 1113
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business activities.
The latest version will always be available on our website.